Reach Out.
We Receive You.
Asha is a mobile app and SMS hotline that gives every survivor in Kenya a confidential, trauma-informed lifeline — on any device, in any language, at any hour.
or text our hotline
The Asha App
Every Feature. Built for Safety.
From confidential reporting to community healing — designed around the survivor, not the system.
Feature 01
Report from anywhere.
Exit in one tap.
Multi-modal reporting — for yourself or on behalf of someone else. Choose your comfort level: photo evidence, voice memo, or written report.
The Quick Exit button clears the app instantly. No trace, no history. Designed for high-risk situations where every second matters.
Feature 02
3am, no one to call.
We're here.
A 24/7 trauma-informed AI presence. Grounding techniques, safety planning, and a voice that says: you are not alone — with specificity and care.
The Asha AI is not a chatbot. It is a trauma-informed companion trained on evidence-based mental health frameworks — available in every language we support.
Feature 03
Find verified help near you.
Geo-mapped database of shelters, legal aid, and medical services — every resource verified and regularly audited. Real places. Real help.
Whether you're in Nairobi, Kisumu, Mombasa, or a rural county — Asha maps the nearest verified support services to your location.
Community Forums
Hear each other. Heal together. Anonymous, moderated peer support where survivors share strength and find community on their own terms.
Missing Persons Alerts
48 hours matter most. Community-driven, location-tagged alerts integrated with response systems. Because every hour is critical.
SMS Hotline
No Smartphone? No Internet?
No Problem.
The SMS hotline reaches every survivor — including the woman who cannot be seen using an app.
170+ Languages
AI-powered translation supports Swahili, Luo, Kikuyu, Somali, Luhya, and over 165 more. No survivor is excluded because of language.
Intelligent Triage
NLP automatically prioritises your message. Critical situations are seen first. The system never sleeps, and it never misses urgency.
Immediate Response
Automated acknowledgment in your language — within seconds of your message. You are heard. You are not alone. Help is coming.
Back-End Systems
From Report to Resolution
Every report enters a structured, accountable pipeline. No case disappears. Every survivor gets a follow-up.
Case Management
Report Filed
Via App or SMS — immediately encrypted and assigned a Unique Case ID
Automated Triage
AI classifies urgency: Critical, High, Medium, or Low
Case Assigned
Matched to qualified lawyer or counselor with timestamped audit log
24h Follow-up
Automated check-in to confirm survivor safety and case progress
72h Follow-up
Second check-in with escalation if no resolution
Case Closed
Verified outcome recorded — outcome data feeds anonymised impact analytics
Police Integration
Critical Case Alerts
Critical cases trigger an automated alert directly to the National Police Service GBV Desk — no delay, no bureaucratic lag.
OB Number Tracking
Occurrence Book numbers tracked within the Asha dashboard. Every report linked to a formal police record.
Responsiveness Metrics
Institutional response time data collected anonymously for systemic advocacy. Accountability built into the architecture.
Privacy & Safety
Your Safety Is the Design.
Privacy is not a feature. It is the foundation everything else is built on.
End-to-End Encryption
Your reports are encrypted from the moment you send them. Not accessible to Usalama Hub staff unless you choose to share.
Quick Exit
One tap clears the app completely. No trace, no history, no browser cache. Designed specifically for high-risk situations.
GDPR-Compliant
No identifying data in analytics. All impact reporting uses anonymised aggregates. Your identity remains yours, always.
Get Asha
Ready When You Need Us.
No waiting. No registration required. Download Asha and have a lifeline ready — for yourself or for someone you love.